ISS is an established market leader in Belgium and worldwide in facility management

Transformative Digital Innovation

The Challenge

In a difficult and competitive market, our client wants to invest in innovation of its services. To prepare themselves, they want to accelerate their digital transformation. The client counts on us to assist them in the development of a digital transformation vision and strategy, in order to guide them to the future of facility management.

Our Role

Developing a digital transformation strategy, whilst aligning key figures in the organization.

Our Approach

In order to develop the digital transformation vision and strategy for our client, it was crucial to align different important members of the exco and other parts of the organization on the same vision:

  • We conducted a series of interviews to understand how the organization works today and what digital transformation incentives exist today.
  • The current blocking factors for digitalization at the organization-wide level were mapped.
  • During a workshop with our client, we shared key concepts for successful digital transformation.
  • We held vision exercices to align the vision amongst different organizational members.
  • As a final result, we created a high level digital transformation roadmap.

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